Leads a team of 10 Strategic Account Executives who are responsible for ensuring the quality, reliability, and availability of our services to our top 10 customers Develops leaders and customer service management skill sets through coaching, mentoring, training and knowledge sharing Acts as an escalation point during customer impacting events and engage directly with cust

Zayo is seeking a Senior Business Intelligence Analyst to collaborate with business stakeholders and play a crucial role in driving data driven decision making processes and providing actionable insights to support strategic business initiatives. As a Senior Business Intelligence Analyst , you will be responsible for leading the design, development, and implementation of

The Scrum Master serving the Strategic Software Product Line Management organization will be instrumental in the implementation of multiple software development projects to release new products, enhance existing products, enable network automation, and improve user experience for Zayo customers. Working with cross functional Agile teams, the Scrum Master will ensure the S

Generate sales revenue by actively promoting Zayo products and services to targeted and assigned territories Execute regional go to market plan to Increase sales revenue in Zayo OnNet/ Near Net buildings in your territory Manage high volume of work while maintaining a high degree of responsiveness Track, analyze and report on sales performance and activities in Salesforce

Monitor and respond to security incidents, alarms, and emergencies. Conduct training sessions for employees on security awareness and emergency response procedures. Maintain accurate records of security incidents, activities, and equipment. Conduct drills and exercises to test and improve the effectiveness of security protocols. Respond to inquiries and requests from empl

Zayo Group maintains a global real estate portfolio of office space, warehouses, and various technical facilities to sustain and operate our network while forward thinking. The Senior Technical Real Estate Manager reports into the Real Estate Department and supports a team focused on Zayo's relationships and contracts with special attention on technical facilities. We're

Troubleshooting network equipment, removing/replacing defective equipment, and working with appropriate resources to isolate and ultimately restore the network. Analyzing blueprints to determine where construction projects will take place. Identifying and mapping location and depth of utilities such as water, sewer, gas, cable, oil and electric lines. Documenting interact

Zayo provides mission critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000 mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavel

General Own the long haul fiber network with regard to fiber network inventory and long haul fiber test deliverables. Set departmental objectives and report on progress and project milestones. Handle and resolve customer issues that are escalated for management attention. Produce and use various reports for departmental management of work objectives. Organize and coordina

Zayo is seeking a Tier III Optical Network Engineer to be responsible for the deployment and implementation of all new network builds and network augments, across multiple platforms.Our Tier III Optical Technician will be considered a subject matter expert and will remotely implement and commission new network equipment as well as verify proper commissioning on existing n

Technical Escalation The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high level customer contacts when necessary. Network Fault Management The Tier

Salesforce.com Admin Support Act as a SME ("Subject Matter Expert") escalation point in support of Salesforce.com Tier 1 Admin team that provides day to day technical support. Consult with cross functional development and configuration teams on current operating standards. Maintain a technical working knowledge of Salesforce.com admin functions and support span of control

Salesforce.com Admin Support Act as a SME ("Subject Matter Expert") escalation point in support of Salesforce.com Tier 1 Admin team that provides day to day technical support. Consult with cross functional development and configuration teams on current operating standards. Maintain a technical working knowledge of Salesforce.com admin functions and support span of control

Reporting to the SVP, Commercial Operations, this individual is responsible for leading a team to drive the administration, governance and efficient operation of Zayo Group Sales (ZGS). A high impact role, responsibilities fall into three broad categories Sales Operations & Governance People Initiatives Compensation, Productivity Analysis, Staffing, Skills development Pro

Data and reporting accuracy of any data related to field operations including task data Production and analysis of monthly and quarterly metrics decks Creation and upkeep of Salesforce.com reports and dashboards Work internally and with other groups to create, streamline and document workflow Ensure that Salesforce.com development is done so that workflow and process are